FREQUENTLY ASKED QUESTIONS
The Answers You Need
Q. I received the email and notification that I am authorized but it doesn't seem to be working.
A. Restart the App, follow the "how to use" instructions on the website. If that doesn't work e-mail admin@studentlock.ca.
WHAT ARE THE PAYMENT OPTIONS?
Q. The App was working but now it seems to have stopped.
A. Restart the App, follow the "how to use" instructions on the website. If that doesn't work e-mail admin@studentlock.ca.
Q. I can't seem to get the App store links to work.
A. The required App is called JustIN Mobile by Salto Systems.
WHAT IS YOUR RETURN POLICY?
Q. I lost my phone/purchased a new phone. Do I have to pay to gain authorization again?
A. Download the App on the new phone, login to your JustIn Mobile account. If that doesn't work contact admin@studentlock.ca. No extra charges will apply.
Q. I have changed my phone number. What do I do?
A. The subscription is attached to the phone number registered at the time the subscription was purchased. A new subscription is required.
Q. I am sub-letting my apartment. Can I transfer the App to them while I am not here?
A. The subscription is attached to the phone number registered at the time the subscription was purchased. The sub-letter will require their own subscription. There is a 4 month option for sub-letters.
Q. My 1-year subscription is up and I would like to add another year.
A. Just login to studentlock.ca and purchase another 1-year subscription.
Q. I own a building. Can this work with any access control system?
A. It only works using the JustIn App by Salto Systems and on newer Salto Systems. Contact admin@studentlock.ca for more info.